FAQ’s

Can you collect and deliver my documents for me ?

Yes Scan-2-Shred can collect your documents from anywhere within the UK.

Do I need to sign for my documents on collection and return ?

Yes as part of our process we require a collection and return certificate to be signed along with a date and time. This gives you and us proof that the documents were collected or returned and provides you with an audit trail.

Where will my documents be stored before being scanned ?

Once your documents arrive with us they are placed in a dedicated room prior to file preparation and scanning taking place.

Do Scan-2-Shred have valid insurance policy's in place ? 

Scan-2-Shred have insurance policy's in place to cover the secure transport of your documents and for the work that we carry out converting them to digital files.

Once my documents have been scanned, where are scanned images stored ?

This depends on your requirements. We can provide your data back in which ever format you require whether that be CD, USB or HDD alternatively it can sent by secure file transfer.

What happens to my documents after scanning ?

Following completion of the scanning we can deliver the material back to you or alternatively we can have the material destroyed in line with BS EN 15713 Secure Destruction of Confidential Material.

Will I receive a Certificate of Destruction for my documents after they are destroyed ?

Following the secure destruction of your material we will email across a certificate of destruction confirming the volume of material destroyed.

What image quality do you scan to ?

We will work with you to provide the best resolution for you. Images can be scanned from 100 to 600 dpi (dots per inch). We have 7 different options to choose from and we will provide practical recommendations.  For example A4 paper documents are normally scanned at 200 dpi and above.

Can you scan colour as well as black and white ?

Yes we can scan documents in colour or mono to the required quality.

How quickly can you scan my documents ?

Scan-2-Shred will work with you to deliver a solution that meets your dead lines. Our efficient equipment allows us to produce quick turn around times for our clients.